New dtac OneCall service by dtac
The new dtac OneCall service puts a full business phone system in your pocket
No installation is required for this hassle-free, fully mobile solution from dtac Business
On 10 November 2020, dtac Business, a provider of communication technology and solution services for small to large businesses, launched the dtac OneCall service for SMEs. It transforms any mobile phone into a full business phone system that can direct and transfer incoming calls just like a fixed-line private branch exchange (PBX)—but with none of the hassles of installation and wiring. Fully mobile and scalable, dtac OneCall is easy to use and cost-effective, allowing teams to communicate with customers seamlessly from their mobile phones.
Boost Sales Leads, Impress Customers
One significant SME pain point is unanswered incoming calls and the loss of business they represent. But investing in additional employees and hardware to answer calls is both expensive and inefficient. dtac Business designed dtac OneCall to transform any mobile phone into a business phone system where any employee can answer incoming calls from anywhere. It also makes internal communication between employees more convenient, and the call quality is excellent since dtac OneCall uses a native dialler that offers much higher performance than VOIP.
dtac OneCall is quick to install, all functions can easily be customised to individual preferences, and it keeps costs to a minimum, with monthly fees starting at only Baht 149. Some of the main features include Interactive voice response (IVR) that can be customised to suit day and night time service, Internal conference calls and Instant messaging, Business Call Manager and Admin Portal for OneCall setup and report generation and many more features within dtac OneCall.
Which Businesses Should Use dtac OneCall?
- Businesses that run a call centre: dtac OneCall fully supports all the features of a call centre, reducing call waiting time and improving customer experience.
- Sales Teams: dtac OneCall enables the whole sales team to answer and transfer incoming calls no matter where they are. No more missed business opportunities.
- Multi-division Businesses: dtac OneCall allows for automatic call answering enabling efficient call handling and directing to another division.
To assist businesses in their transformation, dtac, our premium member, now has a business-specific call centre at 1431, in addition to new e-care and e-store service solutions. These digital, self-service channels allow business customers to manage their dtac business accounts easily and flexibly.
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